Assistant Public Service Manager

DEPARTMENT: Public Service

REPORTS TO: Public Service Manager

FLSA: Non-Exempt

RANGE: 3

Pay: $18.48/hour

POSITION SUMMARY

Under direct supervision, helps direct the Main Library’s services and programs to adults, including materials handling, and supervises staff while promoting a team environment within the organization.

DUTIES

Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:

• Assists the Public Service Manager in meeting department goals and objectives based upon the library’s strategic plan; evaluates existing workflows and practices; recommends and/or implements changes to promote efficiency.
• Participates as needed in the hiring and orientation process for new staff; trains staff to perform job duties and tasks including applying and interpreting policies, procedures, and best practices.
• Works with patrons to resolve issues related to circulation and other library services.
• In collaboration with the Public Service Manager, oversees the development, implementation, and evaluation of programs for all ages that reflects of community interest, current events, emerging technologies, and popular trends.
• Maintains statistical reports as directed.
• Helps provide feedback to department staff; proactively addresses any staff performance issues and enforces clear standards for employee conduct; prepares formal reviews of department staff as directed.
• Manages budget items, projects, and department tasks as assigned by the Public Service Manager.
• Provides reference and reader’s/viewer’s advisory to patrons.
• Coordinates the recruitment and implementation of library volunteers.
• Maintains personal skills to assure quality of service in areas of library collections, technology, reference, reader’s/viewer’s advisory and circulation.
• Exhibits expert knowledge of library policies, procedures, and operations.
• Utilizes e-mail, voicemail and other library technology to maintain open channels of communication.
• Demonstrates a positive attitude and supports library goals and objectives.
• Acts as Person in Charge in the absence of the Director.
• Performs additional duties as assigned including leading and serving on task forces, committees, etc.

MINIMUM QUALIFICATIONS

• Bachelor’s degree or equivalent experience working in a public library
• Ability to handle confidential information with discretion and to remain calm in stressful situations
• Proficiency in the use of common computer software programs and the ability to use library-specific software
• Ability to communicate clearly and effectively with staff and patrons

PREFERRED QUALIFICATIONS

• MLS/MLIS degree or equivalent
• Experience managing staff within a library setting
• Experience with developing and implementing programs and services for all ages.
• Ability to deliver programs, speak before groups, and conduct group tours.
• Working knowledge of traditional and electronic resources related to public service in a library setting including websites, social media platforms, and databases

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Ability to operate standard office equipment, daily
• Ability to lift and move up to forty (40) pounds, occasionally
• Ability to push book trucks with up to 150 pounds of materials on them, daily
• Ability to perform repeated reaching, bending, and squatting, daily
• Ability to sort and file materials accurately in alpha-numeric order, daily
• Ability to work in a team setting, daily
• Requires availability for extended hours as needed
• Requires evenings and weekends
• Requires periodic participation and attendance at events and trainings
• Requires ability to travel to off-site locations