Customer Services Manager

Objective of the position:

Oversees and coordinates all aspects of the Library’s Customer experience initiatives. Responsible for leading, supervising, training and evaluating customer services staff at multiple levels. The Customer Service Manager collaborates with each department in the library to provide materials and support in order to provide excellent customer service to all library customers. Responsible for providing a full range of library services to customers and maintaining the incoming flow and correct organization of Main Library’s collections. Committed to the Pickerington Public Library’s Mission to “Inspiring Learning, Connecting Community, Enriching Our World, Fostering a Love of Reading!” Leads and manages staff and building resources in order to achieve stated Library goals and objectives. The Manager aligns location initiatives with strategic and tactical plans.