Librarian Supervisor

About the Position:

As a Librarian Supervisor, you will lead and supervise select library staff to guide and support the customer service, materials and operations at the library location. This position is responsible for providing specialized training and programming, collection analysis, Readers’ Advisory and in-depth reference assistance, including providing customers with resources and referrals.

What You’ll Do:

• Leads staff in completing essential duties of library operations, materials and customer service. Sets individual performance measurements for staff and holds them accountable as assigned.
• Responsibilities include coaching, managing, hiring, orienting and evaluating assigned team.
• Trains staff to perform job duties and tasks including applying and interpreting policies, procedures, and service expectations.
• Assumes responsibility for the operation of the location in the absence of a manager.
• Proactively provides a high level of customer service and assists customers through various aspects of utilizing the library, including expert level reference service in person, over the phone, by email and chat.
• Initiates the development, implementation and promotion of adult, teen, and children’s programs to increase awareness of library resources.
• Provides readers’ advisory to customers (in person and virtually) using appropriate sources of information including knowledge of the collection, the publishing industry and relevant resources.
• Evaluates and provides feedback on the location’s collection and leads collection management activities based on knowledge of the community needs, usage levels, and relevance of materials. Creates displays and merchandises materials.
• Constructs and applies a detailed approach to training for customers and staff on the use of library resources (print and digital) and/or community resources. Models the use of such resources.
• Promotes library through community outreach, relationship building and information sharing.
• May be the location liaison for Life Skills, working with the Library’s Life Skills Program Leader and community members to understand and meet the needs of adult customers, particularly in the areas of social services and job help.
• Promotes behaviors and activities supporting early literacy skills and the advancement of reading.
• May participate and present at local, state and national conferences.
• Maintains local databases, websites, etc. May assist Information Technology staff in the design, development, and testing of products for the website.
• Performs additional duties as assigned including serving on task forces, committees, etc.

Position Schedule - 40 hours/Full-Time

• Monday - 12:00pm - 9:00pm
• Tuesday - Thursday – varies (9:00am - 6:00pm, 10:00am - 7:00pm or 11am - 8:00pm)
• Friday/Saturday rotation (as scheduled) - 9:00am - 6:00pm
• 1 out of 5 Sundays - 12:30pm - 5:00pm

Minimum Qualifications:

• Master’s of Library Science or Master’s of Library and Information Science Degree required.
• Supervisory experience preferred.
• Ability to use appropriate judgment in handling information and records.
• Ability to work independently with limited direction.
• Acts with the customer in mind using information gained from interacting with the customers. Meets the expectations and requirements of external and internal customers.
• Ability to effectively present in a variety of formal settings - one on one, group, peers, direct reports, etc. Command attention and manage group process.
• Ability to operate library technology including personal computer, email, software programs(i.e. Windows/Microsoft Office) and other job-related equipment and systems.
• Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements 

Positions Managed:  This is a supervisory position

Working Conditions and Physical Demands:

The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).

Work requires occasional lifting or pushing of up to 50 lbs. and the frequent lifting or pushing of up to 20 lbs.