Security Manager- Shaker Heights Public Library, Shaker Heights, OH (FT)

The Security Manager at Shaker Library plays a vital and community-focused role in supporting a safe, welcoming environment for customers of all ages. We seek a professional with a background in security services who is adept at establishing positive working relationships with local law enforcement, community stakeholders, customers of all ages, and staff across the organization.

This position is responsible for responding to and helping manage customer behavioral issues using the library’s code of conduct, trauma informed practices, de-escalation techniques, and restorative practices. The Security Manager works collaboratively to ensure the library remains an inclusive space for people of all backgrounds and life experiences. Shaker Library is an active, community hub, often lively and busy throughout the day and this role is central to maintaining a welcoming atmosphere while prioritizing the safety of customers and supporting staff with training to handle difficult customer interactions. 

As a member of the Public Services Team, the Security Manager has a direct impact on staff training plans, security policies and procedures, and code of conduct decisions. The person in this role provides guidance and support to staff, helps prepare them to manage challenging situations, and is visible and accessible on the public service floor during peak hours. Modeling professionalism, empathy, and calm problem-solving-- is fundamental to this role.