Technology Associate

The Technology Associate provides technical support to the Digital Services Department to implement, organize, and sustain the library's electronic environment; assists customers in the Creation Spaces; support services in the Tech Hub; and helps with technology training on an individual basis for library staff and customers in our busy inner-ring suburban library.  Responsibilities include:

• Responding to help desk tickets and logging computer problems
• Monitoring day-to-day operations of library equipment and systems
• Assisting customers in using library equipment, software, databases, and electronic library materials, including in the Creation Spaces
• Assisting customers by doing basic troubleshooting of hardware and software on library equipment
• Providing training to the public and staff on new technology and services

Job Qualifications:

• Associate degree or 2 years of college
• A minimum of one (1) year experience providing technical support for problems with hardware and software and responding to service requests in a timely manner.
• Familiarity with
  • computer image deployment process - building, gathering, and deploying images
  • installation and configuration of computer hardware and software
  • internet and social media applications, electronic resources, and other web-related technologies

Benefits: The library offers health, dental, and life insurance, as well as generous paid time off including vacation, sick, and holiday hours starting on day 1 of employment.